The expert who forgot not knowing

There's a moment in the career of anyone very good at what they do when they stop being surprised. They've seen this before. They know how it ends. Expertise becomes a filter that blocks the new before it arrives.

Robots and physical automation are eliminating repetitive tasks from work environments. The promise is efficiency. The less obvious side effect is that they free the expert from the routine — and leave them with no excuses in front of the unknown.

The most valuable talent in a team isn't the one who knows most. It's the one who knows most and can still act as if they know nothing.

Unlearning is a skill. Very few people train it.